The courses are taken in the course portal, and that is where support lives too. A request raised there reaches someone who can see your account, your licences and how far a participant has got.
Common requests, and where they are solved
- 1
Cannot get in
Signing in happens in the portal. If the invitation has not arrived, check the junk folder and that the address is right — otherwise request a new invitation in the portal.
- 2
Licences to hand out
Whoever bought is the administrator for the organisation and hands the licences out in the portal, including to themselves if they are taking the course.
- 3
The certificate is missing
The certificate is created once the test is passed. If it has not appeared, check that every section is completed and that the test was finished.
- 4
Checking someone else's certificate
Use the certificate number on the verification page. No sign-in is needed, which is the whole point of it.
Questions about the order
- Can we change participants after buying?
- Yes. The licences sit in the organisation's pool and are assigned once you know who is going. A licence that has not been started can be moved to someone else.
- How long do we have access to an online course?
- That is stated in the course's own description, because it differs between courses. You will find it on the course page before you buy.
- We picked the wrong date for an instructor-led course.
- Get in touch as soon as you know. Places are limited, so a change is usually possible but depends on how close to the date it is.
Cannot find the answer?
Write to us and we will come back to you. Requests about a course in progress are fastest through the portal.
Contact us